Cañon City Schools Technology Department

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Statement from Infinite Campus Regarding “White Screen” Issue Reported by Users

 

Fix is now available!   

Version 1.1.2 (October 2018) 

Summary: 
Corrected connection error, white screen, and district search issues. Users may need to uninstall and reinstall the app. 

MBL-766 
Updates have been made to correct various issues including connection errors, a white screen displaying for some users, and issues searching for districts. Users may need to uninstall and reinstall the app.


UPDATE October 23, 2018 4PM CDT:   At this time, it appears this issue is limited to Android users. If users are experiencing this issue on an iOS device please let us know. Our development team continues to work to resolve this issue. Until it is resolved, students and parents experiencing this issue may access Campus Student or Campus Parent on their mobile device by using a web browser.  https://www.infinitecampus.com/audience/parents-students  Click Portal Login to find your district’s URL.


Districts, students, and parents are reporting an issue with the new Campus Student and Campus Parent apps. Upon opening their app, some students and parents are seeing a blank white screen or a white screen showing a “Connection Error” message. 

Initial investigation points to intermittent connectivity issues when the system authenticates the user’s credentials. At no time is any data at risk of being compromised. We appreciate your patience as we further investigate to resolve this issue. Until this issue is resolved, students and parents experiencing this issue may access Campus Student or Campus Parent on their mobile device by using a web browser.